**Job Title:** Live Chat Officer
**Company:** Qwikwire
**Location:** Taguig, NCR, PH
**Job Type:** Part-time
**Seniority Level:** Entry Level
**Years of Experience:** 1
**Job Description**
Qwikwire is at the forefront of technological innovation, transforming the landscape of e-commerce and online payment systems. We are looking for a dedicated and adaptable **Live Chat Officer** to join our dynamic team. This part-time position is perfect for individuals passionate about customer service and technology, with a flair for creative problem-solving.
**Key Responsibilities:**
- **Customer Interaction:**
- Engage with customers via our live chat platform to provide timely and accurate information regarding our products and services.
- Resolve customer inquiries, complaints, and issues effectively while maintaining a friendly and professional demeanor.
- **Support Documentation:**
- Maintain comprehensive records of customer interactions, transactions, comments, and complaints within our customer relationship management (CRM) software to enhance service quality.
- Suggest updates and improvements to existing knowledge bases based on customer feedback and frequent inquiries.
- **Team Collaboration:**
- Work closely with other team members to ensure a seamless flow of information and services, assisting in the training of new team members as necessary.
- Participate in team meetings and strategy sessions to contribute ideas for improving customer service processes.
- **Adaptability and Learning:**
- Quickly adapt to new technologies, updated procedures, and service offerings as they develop, demonstrating flexibility in a fast-paced environment.
- Engage in ongoing training and development programs to enhance personal and professional growth.
- **Time Management:**
- Manage multiple chat sessions simultaneously while prioritizing inquiries based on urgency and complexity.
- Meet daily, weekly, and monthly performance metrics set by the management team to ensure targets are met consistently.
- **Creativity in Problem-Solving:**
- Use creative thinking to identify solutions that enhance customer experience, even beyond set guidelines or protocols.
- Actively seek feedback from customers to propose innovative ideas for service improvements.
**Requirements:**
- **Experience:**
- A minimum of 1 year of experience in customer service or a related field, preferably in a live chat environment.
- **Education:**
- A background in Communication, Business, or a related field is an advantage.
- **Technical Skills:**
- Comfort with using customer support software and CRM tools; familiarity with online chat systems is a plus.
- Basic proficiency in computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint).
- **Personality Traits:**
- **Adaptable:** Ability to adjust to changing situations and customer needs, demonstrating resilience under pressure.
- **Dedicated:** Strong work ethic with a commitment to delivering exceptional customer service.
- **Soft Skills:**
- **Time Management:** Ability to manage time effectively to handle multiple chats and responsibilities without sacrificing quality.
- **Creativity:** A creative mindset to approach customer challenges uniquely and innovatively.
**Benefits:**
- **Free Accommodation:** Comfortable housing provided for all part-time staff.
- **Free Food:** Meals provided during working hours.
- **Paid Time Off (PTO):** Generous leave policy to ensure work-life balance.
**Working Environment:**
Join us in an innovative work environment where technology is harnessed to drive efficiency and develop cutting-edge solutions. You will be part of a collaborative team dedicated to continuous improvement and excellent service delivery.
**Application Deadline:**
- Please submit your application by **October 6, 2024**, to be considered for this exciting opportunity.
**Equal Opportunity Statement:**
Qwikwire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
