Live Chat Manager - Work From Home

Job Description:

Sprout Solutions is seeking a motivated and confident Live Chat Manager to join our team on a part-time basis. This position will allow you to work from the comfort of your own home, providing flexibility and work-life balance. As a Mid-to-Senior Level professional with at least 8 years of experience in customer service or a related field, you will be responsible for managing our live chat platform and ensuring a seamless customer experience.

Responsibilities:
- Manage and oversee the live chat platform, responding to customer inquiries in a timely and professional manner
- Train and supervise a team of live chat agents, providing guidance and support as needed
- Monitor chat conversations to ensure quality and consistency in responses
- Analyze chat data and metrics to identify trends and areas for improvement
- Collaborate with other departments to address customer issues and provide solutions
- Stay up-to-date on industry trends and best practices in live chat management

Requirements:
- 8+ years of experience in customer service or a related field
- Excellent communication skills, both written and verbal
- Strong time management skills and ability to multitask
- Proven track record of working in a team-oriented environment
- Proficiency in live chat platforms and customer service software
- Ability to work independently and make decisions under pressure

Personality Traits:
- Motivated
- Confident

Soft Skills:
- Time management
- Teamwork

Benefits:
- Disability insurance
- Paid overtime
- Paid sick leave

Working Environment:
At Sprout Solutions, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive and supportive work environment where employees can thrive and grow professionally.

Deadline to Apply:
September 10, 2024

Equal Opportunity Statement:
Sprout Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.