Live Chat Manager - Work From Home

Job Description:

Cebu Pacific Air is seeking a talented Live Chat Manager to join our team on a part-time basis, working from home. As a Mid-to-Senior Level professional with at least 7 years of experience in customer service or a related field, you will be responsible for managing our live chat platform to provide exceptional customer support to our passengers.

Responsibilities:
- Manage and oversee the live chat platform, ensuring timely responses to customer inquiries and issues
- Train and supervise a team of live chat agents to deliver high-quality customer service
- Monitor chat interactions to ensure compliance with company policies and procedures
- Analyze chat data and customer feedback to identify trends and areas for improvement
- Collaborate with other departments to address customer concerns and improve overall customer experience
- Develop and implement strategies to increase chat efficiency and customer satisfaction
- Stay up-to-date on industry trends and best practices in live chat management

Requirements:
- 7+ years of experience in customer service or a related field
- Confident and resilient personality traits
- Strong project management and critical thinking skills
- Excellent communication and interpersonal abilities
- Proficiency in using live chat software and other customer service tools
- Ability to work independently and as part of a team
- Bachelor's degree in a relevant field preferred

Benefits:
- Free food
- Disability insurance
- Paid overtime

Working Environment:
At Cebu Pacific Air, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. Our team is dedicated to providing exceptional service to our passengers and creating a positive work environment for all employees.

Deadline to Apply:
September 10, 2024

Equal Opportunity Statement:
Cebu Pacific Air is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.