Live Chat Manager - Remote Work

Job Description:

Century Pacific Food, Inc. is seeking a highly skilled and experienced Live Chat Manager to join our team on a full-time remote basis. As a Mid-to-Senior Level professional with at least 6 years of experience in a similar role, you will be responsible for managing our live chat platform to provide exceptional customer service and support to our clients.

Responsibilities:
- Manage and oversee the live chat platform to ensure timely and accurate responses to customer inquiries
- Train and supervise a team of live chat agents to maintain high-quality service standards
- Monitor chat conversations to identify areas for improvement and provide feedback to agents
- Develop and implement strategies to increase customer satisfaction and retention through the live chat channel
- Collaborate with other departments to address customer issues and escalate complex cases as needed
- Analyze chat data and metrics to track performance and make data-driven decisions
- Stay up-to-date on industry trends and best practices in live chat customer service

Requirements:
- 6+ years of experience in a live chat management role
- Proven track record of delivering exceptional customer service in a fast-paced environment
- Strong communication and interpersonal skills
- Adaptable and reliable with the ability to work independently and as part of a team
- Excellent research and problem-solving skills
- Proficiency in live chat software and CRM systems
- Bachelor's degree in a related field is preferred

Benefits:
- Training & professional development opportunities
- Parental leave
- Paid Time Off (PTO)

Working Environment:
At Century Pacific Food, Inc., we value building strong relationships with colleagues, clients, and partners. As a Live Chat Manager, you will have the opportunity to collaborate with a diverse team and contribute to the success of our organization.

Deadline to Apply: September 17, 2024

Equal Opportunity Statement:
Century Pacific Food, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.