Job Description:
Ayala Land is seeking a dynamic and experienced Live Chat Manager to join our team in Antipolo, Calabarzon, PH. As a Mid-to-Senior Level professional with at least 6 years of experience in a similar role, you will be responsible for managing our live chat platform and ensuring exceptional customer service through online interactions.
Responsibilities:
1. Manage a team of live chat agents, providing guidance and support to ensure high-quality customer service.
2. Develop and implement strategies to optimize the live chat platform for improved efficiency and customer satisfaction.
3. Monitor chat interactions to identify trends, issues, and opportunities for improvement.
4. Collaborate with other departments to address customer inquiries and resolve issues in a timely manner.
5. Analyze data and metrics to track performance and make data-driven decisions to enhance the live chat experience.
6. Train new agents on best practices for live chat communication and customer service.
7. Stay up-to-date on industry trends and best practices in live chat management.
Requirements:
1. Bachelor's degree in a related field.
2. Proven experience in managing a live chat platform in a customer service environment.
3. Strong communication and interpersonal skills.
4. Ability to work independently and as part of a team.
5. Excellent problem-solving and decision-making skills.
6. Proficiency in using live chat software and customer service tools.
7. Ability to multitask and prioritize in a fast-paced environment.
Personality Traits:
- Independent
- Hardworking
Soft Skills:
- Problem-solving
- Decision-making
Benefits:
- Joining Bonus
- Visa sponsorship
- Employee discounts
Working Environment:
At Ayala Land, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. Join us in creating exceptional experiences for our customers and shaping the future of real estate.
Deadline to Apply: ********
Equal Opportunity Statement:
Ayala Land is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
