Live Chat Manager

Job Description:

SM Investments Corporation is seeking a part-time Live Chat Manager to join our team in Quezon City, NCR, PH. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer service or a related field. We are looking for a reliable and energetic individual with strong decision-making and problem-solving skills.

Responsibilities:
1. Manage and oversee the live chat platform, ensuring timely and accurate responses to customer inquiries.
2. Train and supervise a team of live chat agents, providing guidance and support as needed.
3. Monitor chat conversations to ensure quality and consistency in customer interactions.
4. Analyze chat data and metrics to identify trends and areas for improvement.
5. Collaborate with other departments to address customer issues and provide solutions.
6. Develop and implement strategies to enhance the overall customer experience through live chat.
7. Stay up-to-date on industry trends and best practices in live chat management.

Requirements:
1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Proven experience in customer service or a similar role.
3. Excellent communication and interpersonal skills.
4. Strong decision-making and problem-solving abilities.
5. Ability to work independently and as part of a team.
6. Proficiency in Microsoft Office and live chat software.
7. Flexibility to work evenings and weekends as needed.

Benefits:
1. Life insurance coverage.
2. Travel opportunities for training and conferences.
3. Employee discounts on company products and services.

Working Environment:
At SM Investments Corporation, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service and support to our customers through various channels, including live chat.

Deadline to Apply:
Interested candidates should submit their applications by September 10, 2024.

Equal Opportunity Statement:
SM Investments Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.