Live Chat Manager

Job Description:

We are looking for a dedicated and hardworking Live Chat Manager to join our team at Philippine Airlines in Cebu, Central Visayas, PH. As a mid-to-senior level professional with at least 7 years of experience in customer service or a related field, you will be responsible for managing our live chat platform to provide exceptional customer service to our passengers.

Responsibilities:
- Manage and oversee the live chat platform to ensure timely and accurate responses to customer inquiries
- Train and supervise a team of live chat agents to uphold high standards of customer service
- Develop and implement strategies to improve the efficiency and effectiveness of the live chat platform
- Monitor and analyze key performance indicators to identify areas for improvement
- Collaborate with other departments to address customer issues and provide solutions
- Stay up-to-date on industry trends and best practices in live chat customer service

Requirements:
- 7+ years of experience in customer service or a related field
- Strong leadership skills and the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Ability to adapt to a fast-paced and dynamic work environment
- Proficiency in using live chat software and other customer service tools
- Bachelor's degree in a relevant field is preferred

Personality traits: dedicated, hardworking
Soft skills: leadership, adaptability

Benefits:
- Travel opportunities
- Vision insurance
- Medical coverage

Working environment:
At Philippine Airlines, we strive for excellence and uphold high standards in all endeavors. We value teamwork, innovation, and a commitment to providing the best possible experience for our passengers.

Deadline to apply: ********

Equal Opportunity Statement:
Philippine Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.