Live Chat Manager

Job Description:

Xepto Computing is seeking a highly motivated and experienced individual to join our team as a Live Chat Manager in Cebu, Central Visayas, PH. As a mid-to-senior level position, the ideal candidate should possess at least 6 years of experience in a similar role and be able to work part-time.

Responsibilities:- Manage a team of live chat agents to provide exceptional customer service and support- Develop and implement strategies to improve customer engagement and satisfaction through live chat- Monitor chat interactions to ensure quality and consistency- Analyze chat data and metrics to identify trends and opportunities for improvement- Collaborate with other departments to address customer inquiries and issues efficiently- Train and onboard new live chat agents- Stay up-to-date on industry trends and best practices in live chat management

Requirements:- Adaptable and motivated individual with excellent communication skills- Strong time management and project management skills- Previous experience in managing a team of live chat agents- Proficiency in using live chat software and customer relationship management tools- Ability to analyze data and metrics to drive performance improvement- Bachelor's degree in business, marketing, or a related field is preferred

Benefits:- Employee discounts on Xepto Computing products- Retirement plan options- Gym membership

Working Environment:At Xepto Computing, we prioritize quality in all aspects of our work, products, and services. We value teamwork, innovation, and customer satisfaction. The Live Chat Manager plays a crucial role in maintaining our high standards and ensuring a positive customer experience.

Equal Opportunity Statement:Xepto Computing is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to apply: ********

Join our team at Xepto Computing and help us provide exceptional customer service through live chat! Apply now to be part of a dynamic and innovative company.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.