**Job Title:** Live Chat Associate - Work from Home
**Company:** ChatGenie
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
ChatGenie is seeking dedicated and reliable individuals to join our team as Live Chat Associates. In this part-time, entry-level position, you will play a crucial role in delivering exceptional customer support through our live chat platform. This is an excellent opportunity for those who enjoy working in a dynamic environment while contributing meaningfully to our customer experience strategy.
**Key Responsibilities:**
- **Customer Support:** Engage with customers through live chat, addressing inquiries, providing information, and resolving issues promptly and effectively.
- **Issue Resolution:** Identify customer problems, troubleshoot, and escalate issues when necessary to ensure a swift resolution in collaboration with other team members.
- **Communication:** Maintain clear and friendly communication with customers while adapting to their tone and needs, fostering professionalism and a positive interaction experience.
- **Product Knowledge:** Acquire a thorough understanding of ChatGenie's products and services to assist customers with accurate and insightful information.
- **Documentation:** Accurately record interactions, feedback, and resolutions in our customer support software, ensuring that all relevant information is captured for continuous improvement.
- **Team Collaboration:** Work collaboratively with team members to share knowledge and best practices, contributing to a supportive team environment.
- **Feedback Loop:** Provide constructive feedback based on interactions to help enhance our product offerings and customer service processes.
- **Adaptability:** Demonstrate resilience and adaptability to changing processes and customer needs, contributing positively to team morale and productivity.
**Requirements:**
- **Education:** High school diploma or equivalent; relevant experience in customer service is highly preferred.
- **Experience:** A minimum of 1 year of experience in a customer service role, preferably with live chat support or similar communication platforms.
- **Personality Traits:**
- *Dedicated*: Committed to achieving individual and team goals, ensuring customer satisfaction.
- *Reliable*: Punctual and dependable in attendance and performance while completing assigned responsibilities.
- **Soft Skills:**
- *Teamwork*: Ability to work effectively in a team-oriented environment, supporting colleagues to achieve common goals.
- *Planning*: Strong organizational skills to manage workload efficiently and prioritize tasks effectively.
**Benefits:**
- Competitive life insurance coverage.
- Employee discounts on products and services.
- Coverage for travel and spending expenses related to work.
**Working Environment:**
At ChatGenie, we flourish in a culture that embraces change and responds resiliently to challenges. We value innovation and creativity that supports our mission to provide stellar customer service while continuously improving our processes and offerings.
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**Application Deadline:** September 28, 2024
ChatGenie is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified candidates to apply, regardless of race, gender, sexual orientation, disability, or any other protected status.
If you are eager to contribute to a dynamic team and have the dedication and skills to support our customers, we invite you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
