**Job Title:** Live Chat Associate - Work from Home
**Company:** Homebase
**Location:** Pasig, NCR, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
### Job Description:
Homebase is seeking a detail-oriented and resilient **Live Chat Associate** to join our team on a part-time basis. As a Live Chat Associate, you will play a crucial role in providing outstanding customer service through our live chat platform. You will be responsible for responding to customer inquiries, resolving issues, and ensuring an exceptional customer experience. The ideal candidate is adaptable, proactive, and possesses strong attention to detail, with the ability to manage projects effectively.
### Key Responsibilities:
- **Customer Interaction:** Respond to customer inquiries via live chat promptly and professionally, ensuring a seamless communication experience.
- **Issue Resolution:** Diagnose customer issues and provide clear solutions and guidance, escalating complex problems to the appropriate teams when necessary.
- **Product Knowledge:** Maintain a comprehensive understanding of Homebase's products and services to effectively assist customers and provide accurate information.
- **Documentation:** Accurately document customer interactions and resolutions in the CRM system to maintain a complete record of customer communications and support effectiveness.
- **Feedback Implementation:** Collect and relay customer feedback to the management team to help improve products, services, and customer experience.
- **Team Collaboration:** Work closely with other team members and departments to ensure customer needs are met and to share insights for continuous improvement.
- **Time Management:** Effectively prioritize tasks and manage time efficiently in a remote work environment, ensuring all customer requests are addressed in a timely manner.
- **Professional Development:** Engage in training and development opportunities to enhance skills and stay updated on company policies and procedures.
- **Adaptability:** Willingly adjust to changing priorities or customer needs, demonstrating a flexible approach to work.
### Requirements:
- **Education:** Bachelor's degree or equivalent experience preferred.
- **Experience:** Minimum of 3 years of experience in customer service or a related field, with specific experience in live chat support.
- **Technical Skills:** Proficient in using live chat software, CRM systems, and other communication tools. Familiarity with basic troubleshooting techniques is a plus.
- **Personality Traits:**
- **Adaptable:** Able to adjust to new situations and challenges effectively.
- **Resilient:** Strong ability to handle stress and remain calm under pressure while maintaining a positive attitude.
- **Soft Skills:**
- **Attention to Detail:** Strong focus on accuracy and detail in customer interactions and documentation.
- **Project Management:** Ability to manage multiple tasks efficiently, maintaining high standards of customer service.
### Benefits:
- **Relocation Allowance:** Financial support for team members relocating to improve their working situation.
- **Paid Sick Leave:** Comprehensive sick leave policy to ensure employee wellbeing.
- **Training & Professional Development:** Opportunities for continuous learning and development to enhance career growth.
### Working Environment:
At Homebase, we empower our employees to take ownership and make impactful decisions. We believe in fostering a supportive remote work atmosphere that encourages team collaboration and personal accountability.
### Application Deadline:
Please submit your application by **October 2, 2024.**
### Equal Opportunity Statement:
Homebase is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
