**Job Title:** Live Chat Associate
**Company:** Sprout Solutions
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
### Job Description
Sprout Solutions is seeking a motivated and dynamic **Live Chat Associate** to join our team and contribute to our commitment to delivering exceptional customer service. In this role, you will be the first point of contact for our clients via live chat, assisting them in resolving inquiries and providing product information in a timely and effective manner. The ideal candidate will possess strong communication skills, a passion for customer satisfaction, and the drive to contribute positively in a fast-paced environment.
### Key Responsibilities
- **Customer Interaction:** Engage with customers through live chat to provide prompt, courteous, and knowledgeable assistance, ensuring an outstanding customer experience.
- **Resolving Inquiries:** Address customer questions and concerns related to our products and services, troubleshooting technical issues and providing relevant solutions.
- **Product Knowledge:** Maintain an in-depth understanding of the company's products and services to effectively guide customers and provide clear, concise information.
- **Escalation Handling:** Identify and escalate complex issues to the appropriate teams while following up to ensure a resolution is achieved.
- **Feedback Collection:** Gather customer feedback and insights during interactions to help improve products and services.
- **Record Keeping:** Document interactions with customers accurately in the CRM system to ensure a comprehensive view of customer history and inquiries.
- **Collaboration:** Work closely with team members and other departments to share insights and foster a cooperative working environment that aligns with our sustainability mission.
- **Quality Assurance:** Adhere to company standards for service quality and compliance while continuously seeking opportunities for improvement in chat processes.
### Requirements
- **Education:** A high school diploma or equivalent; relevant experience in customer service or support is preferred.
- **Experience:** At least 1 year of experience in a customer-facing role, ideally within a live chat environment.
- **Personality Traits:**
- **Driven:** A strong desire to deliver results and a proactive approach to problem-solving.
- **Hardworking:** Willingness to put in the effort to ensure success, even in challenging situations.
- **Soft Skills:**
- **Persuasion:** Ability to influence and motivate customers toward a favorable outcome.
- **Creativity:** Capacity to think outside the box and approach problems in innovative ways.
- **Technical Skills:** Familiarity with common customer support software and CRM systems; ability to learn new technology quickly.
- **Communication Skills:** Excellent written communication skills, with a focus on clarity, conciseness, and professionalism.
### Benefits
- **Remote Work Flexibility:** Opportunities to work from home and maintain a work-life balance.
- **Parental Leave:** Support for employees navigating family responsibilities.
- **Joining Bonus:** A welcome incentive for new hires joining our vibrant team.
### Working Environment
Sprout Solutions is committed to environmental responsibility and sustainable practices. We encourage eco-friendly initiatives and foster a culture that embraces sustainability in our daily operations and decision-making processes.
### How to Apply
This is an exciting opportunity for individuals looking to grow their career in customer service within a supportive and environmentally conscious organization. If you are driven, creative, and possess a passion for customer care, we encourage you to apply.
**Deadline to Apply:** September 20, 2024
### Equal Opportunity Statement
Sprout Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
