**Job Title:** Live Chat Assistant - Remote Work
**Company:** Coins.ph
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**About Coins.ph:**
Coins.ph is a leading digital wallet and cryptocurrency exchange based in the Philippines. We are committed to empowering users with easy access to financial services that improve their everyday lives. Our team thrives in a fast-paced and dynamic environment, continually navigating change and innovation in the fintech landscape.
**Job Summary:**
As a Live Chat Assistant at Coins.ph, you will play a crucial role in delivering outstanding customer service and support to our users. This part-time position requires a dedicated and resourceful individual who can handle customer inquiries efficiently and ensure a positive customer experience. You will be the first point of contact for our customers and will need to address their questions, provide assistance, and resolve issues via live chat in a timely manner.
**Responsibilities:**
- Respond promptly and professionally to customer inquiries via live chat, ensuring a high level of service.
- Understand customer needs and proactively offer solutions or recommendations to enhance their experience with Coins.ph.
- Maintain a thorough knowledge of our products and services in order to provide accurate and relevant information to users.
- Track and document customer interactions, inquiries, comments, and feedback to ensure continuous improvement in service quality.
- Collaborate with the support team to escalate complex issues that require further investigation or specific expertise.
- Assist in creating and updating FAQ, knowledge base articles, and response templates to improve efficiency and accuracy.
- Monitor chat queue and ensure timely responses to maximize user satisfaction.
- Engage in continuous learning about industry trends and competitor services to better serve our customers.
- Participate in team meetings and training sessions to enhance skills and contribute to team goals.
- Adapt to new tools, procedures, and platforms for customer support as necessary.
**Requirements:**
- High school diploma or equivalent; any experience in customer service is a plus but not required.
- Excellent written communication skills, with a strong command of the English language; proficiency in Filipino or other languages is a bonus.
- Proficiency with computers and standard office software; familiarity with live chat support tools and software is an advantage.
- Strong planning and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment.
- Dedicated and resourceful personality, demonstrating a commitment to providing exceptional customer support.
- Ability to work independently while also collaborating effectively with team members in a remote setting.
- Willingness to learn, adapt, and navigate changes within the work environment.
**Benefits:**
- Medical coverage to ensure your health and well-being.
- Parental leave to support you during important life events.
- Profit sharing opportunities based on team and company performance.
**Working Environment:**
You will thrive in an environment that embraces and navigates change seamlessly. Our culture encourages innovation, flexibility, and resilience, helping our team to adapt to the ever-evolving needs of our users and the market.
**Application Deadline:** October 21, 2024.
Coins.ph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants of all backgrounds, including those from underrepresented groups, to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
