**Job Title:** Live Chat Assistant - Remote Work
**Company:** ZipMatch
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1
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**Job Description:**
ZipMatch is seeking a dynamic and motivated Live Chat Assistant to join our remote team. The ideal candidate will be confident, resourceful, and possess a keen attention to detail. In this position, you will play a critical role in providing exceptional customer service through our live chat platform, helping to ensure that our clients have the best possible experience with our services.
**Key Responsibilities:**
- **Customer Support:** Respond promptly to customer inquiries via live chat, ensuring all interactions are positive, informative, and solution-oriented.
- **Product Knowledge:** Become an expert in our offerings to provide accurate information and resolve customer issues effectively.
- **Issue Resolution:** Identify client needs and concerns, offering troubleshooting assistance or escalation to other departments as necessary.
- **Data Entry:** Accurately log customer interactions and concerns in our customer relationship management (CRM) system to maintain an updated record of customer support issues.
- **Follow-Up:** Manage ongoing customer interactions, ensuring timely follow-ups and resolutions to enhance customer satisfaction.
- **Continuous Improvement:** Contribute to the development of FAQ documents and support resources to improve the efficiency of the live chat process.
- **Feedback Collection:** Gather customer feedback and insights during interactions, sharing relevant data with the team to drive service improvements.
- **Collaborate with Team:** Work closely with other team members, providing and receiving feedback to enhance the overall support strategy.
**Requirements:**
- **Education:** High school diploma or equivalent; relevant training or certifications in customer service is a plus.
- **Experience:** Minimum of 1 year of experience in a customer support role, preferably in a live chat environment.
- **Technical Skills:** Familiarity with live chat support tools; basic proficiency in Microsoft Office Suite and CRM software.
- **Communication Skills:** Excellent written communication skills in English are essential; a friendly and engaging tone is a must.
- **Personality Traits:**
- Confident in engaging with customers and resolving issues.
- Resourceful, with a knack for finding information and solutions quickly.
- **Soft Skills:**
- Strong attention to detail, ensuring accuracy in responses and documentation.
- Good planning and organizational skills to manage multiple chats efficiently.
**Benefits:**
- Coverage for travel and spending expenses related to work.
- Comprehensive life insurance package to ensure peace of mind.
- Free food during meetings and team gatherings to foster a supportive company culture.
**Working Environment:**
At ZipMatch, we encourage curiosity and questioning to fuel innovation and growth. You will be empowered to share new ideas and solutions that enhance our customer support processes and improve overall service quality.
**Application Deadline:** October 16, 2024
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**Equal Opportunity Statement:**
ZipMatch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
