**Job Title:** Live Chat Assistant
**Company:** Cloudstaff
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Cloudstaff is seeking a motivated and confident Live Chat Assistant to join our dynamic team in Cebu. As a part-time Live Chat Assistant, you will play a critical role in delivering exceptional customer service through live chat channels. This entry-level position is ideal for individuals who are dedicated to providing support, possess strong persuasive communication skills, and have the ability to manage projects efficiently in a fast-paced environment.
**Key Responsibilities:**
- **Customer Engagement:** Respond promptly to customer inquiries via live chat, ensuring a high level of responsiveness and professionalism. Maintain a friendly and welcoming tone while addressing customer needs effectively.
- **Problem Solving:** Identify and troubleshoot customer issues, providing immediate solutions or escalating to the relevant departments when necessary. Ensure that all customer interactions are handled with care and accuracy.
- **Product Knowledge:** Develop in-depth knowledge of Cloudstaff products and services to effectively assist customers. Understand common customer issues and proactively offer relevant solutions or alternatives.
- **Persuasion and Sales:** Utilize persuasive communication techniques to promote products or services when appropriate. Encourage upsells and cross-sells while ensuring the customer's best interests are prioritized.
- **Project Management:** Assist in gathering customer feedback and insights, contributing to ongoing improvement projects. Document and report on customer interactions and trends in a detailed and organized manner.
- **Collaboration:** Work closely with team members and other departments to ensure seamless communication and the delivery of high-quality service. Participate in team meetings to discuss performance metrics, share insights, and contribute to a collaborative work environment.
- **Continuous Learning:** Stay updated on company policies, product offerings, and industry trends. Seek out opportunities for professional development and continuous improvement in skills and knowledge.
**Requirements:**
- **Education:** High school diploma or equivalent required; a degree in communications, business, or a related field is a plus.
- **Experience:** A minimum of 1 year of experience in a customer service or live chat role is preferred. Experience in sales or project management is a bonus.
- **Personality Traits:**
- **Confident:** Ability to engage with customers assertively and positively, providing clear and concise information.
- **Dedicated:** Strong commitment to meeting customer needs and contributing to team goals.
- **Soft Skills:**
- **Persuasion:** Skilled in influencing customer decisions through effective communication and relationship-building.
- **Project Management:** Ability to manage multiple tasks and prioritize effectively while maintaining a focus on delivering excellent customer service.
- **Technical Skills:** Proficient in using live chat software, CRM systems, and other digital communication tools. Familiarity with Microsoft Office Suite is preferred.
- **Language Skills:** Excellent spoken and written English language skills. Additional language proficiency is a plus.
**Benefits:**
- Free accommodation provided to eligible employees
- Paid sick leave to support work-life balance and personal well-being
- Paid overtime to encourage and reward dedication to the role
**Working Environment:**
At Cloudstaff, we foster an innovative culture that encourages a spirit of exploration and taking calculated risks for personal and professional growth. Join our team and contribute to a collaborative atmosphere where your ideas and insights are valued.
**Deadline to Apply:** October 13, 2024
**Equal Opportunity Statement:**
Cloudstaff is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
