Responsibilities:
• Assist IT requesters with the end-to-end contract life-cycle: Provide support throughout the contract life-cycle, including initiation, execution, and post-contract maintenance.
Address inquiries or concerns promptly.
• Create legal records on Apttus: Utilize Apttus to create and maintain accurate legal records, input contract details, generate NDAs, CSAs, and other legal documents, ensuring data integrity.
• Respond within specified SLAs: Provide timely and effective support to IT requesters, addressing inquiries, updates, and actions on contract reviews urgently as needed.
• Generate monthly KPIs for SLAs: Compile and report on monthly key performance indicators (KPIs) related to SLAs for contract activities.
Analyze SLA performance to ensure compliance and identify improvement areas.
• Proactively manage the IT Contracts Pipeline: Monitor and manage the IT Contracts Pipeline using SmartSheet, ensuring IT requesters are notified of key deals coming up for renewal.
• Troubleshoot issues: Identify and resolve issues during the contract process.
Collaborate with stakeholders to address discrepancies and ensure smooth operations.
• Guide purchase requisition process: Assist IT requesters in navigating the purchase requisition process using Coupa and SharePoint.
Provide clear instructions, clarify requirements, and ensure compliance with procurement policies.
• Excel skills for data manipulation: Utilize Excel for data manipulation and filtering for reporting and analysis purposes.
• Works independently, with guidance in complex situations.
Requirements:
• Bachelor's degree in Business Administration, Legal Studies, or a related field.
• Proven experience in contract operations, management, or a similar role.
• Strong client-service orientation with the ability to prioritize and manage multiple tasks.
• Excellent organizational skills and attention to detail.
• Proficiency in Apttus or similar contract management systems.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel, Coupa, and SmartSheet.