Responsibilities: Assist IT requesters with the end-to-end contract life-cycle: Provide support throughout the contract life-cycle, including initiation, execution, and post-contract maintenance. Address inquiries or concerns promptly.Create legal records on Apttus: Utilize Apttus to create and maintain accurate legal records, input contract details, generate NDAs, CSAs, and other legal documents, ensuring data integrity.Respond within specified SLAs: Provide timely and effective support to IT requesters, addressing inquiries, updates, and actions on contract reviews urgently as needed.Generate monthly KPIs for SLAs: Compile and report on monthly key performance indicators (KPIs) related to SLAs for contract activities. Analyze SLA performance to ensure compliance and identify improvement areas.Proactively manage the IT Contracts Pipeline: Monitor and manage the IT Contracts Pipeline using SmartSheet, ensuring IT requesters are notified of key deals coming up for renewal.Troubleshoot issues: Identify and resolve issues during the contract process. Collaborate with stakeholders to address discrepancies and ensure smooth operations.Guide purchase requisition process: Assist IT requesters in navigating the purchase requisition process using Coupa and SharePoint. Provide clear instructions, clarify requirements, and ensure compliance with procurement policies.Excel skills for data manipulation: Utilize Excel for data manipulation and filtering for reporting and analysis purposes.Works independently, with guidance in complex situations. Requirements: Bachelor's degree in Business Administration, Legal Studies, or a related field.Proven experience in contract operations, management, or a similar role.Strong client-service orientation with the ability to prioritize and manage multiple tasks.Excellent organizational skills and attention to detail.Proficiency in Apttus or similar contract management systems.Strong written and verbal communication skills.Proficiency in Microsoft Excel, Coupa, and SmartSheet.