Learning Experience ManagerApply locations Bacoor, Cavite, Philippines
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: R_2411_16026
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
As a Training Manager, you will manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives and drive campaign-specific training programs for Team Leaders and Teammates. You will create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will be a pioneer of all campaign-specific training needs and programs in the organization. You will also create and execute Team Leader and Teammate development training which includes detailed curriculum, training, and evaluation. You will provide campaign-specific training that is sufficiently technical but engaging. You will act as the in-house expert, maintain all relevant training materials and documents for all levels for trainees; from new Teammates to tenured Team Leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives.
Requirements: We are looking for someone who has at least a Bachelor's Degree in any field and at least 5 years of managerial and/or supervisory experience. You should possess excellent presentation, communication, and interpersonal skills. You must be highly independent and motivated with the commitment to oversee projects to completion with an ability to adapt and level training materials to any given audience. Knowledge in using Google and MS Office applications is also required.
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