MAIN RESPONSIBILITIES:
? Assesses training and development needs through surveys, interviews,
focus groups, and communication with managers, instructors, and
customer representatives.
? Creates, organizes, plans, and presents various forms of onboarding,
orientation, and skills training for employees and customers.
? Develops unique training programs to fulfill workers specific needs to
maintain or improve job skills.
? Creates, updates and/or acquires training procedure manuals, guides, and
course materials.
? Presents training and development programs using various forms and
formats including group discussion, lecture, simulations, and videos.
? Maintains records of training and development activities, attendance,
results of tests and assessments, and retraining requirements.
? Assesses training materials prepared by instructors.
? Evaluates program effectiveness through assessments, surveys, and
feedback.
? Maintains knowledge of the latest trends in training and development.
? Prepares and implements training budget; maintains records and reports
of expenses.
? Performs other related duties as required.
? Provide administrative support for career development initiatives, programs and
events
? Work extensively with tools available to ensure correct reporting and metrics are
captured
? Provide partnership and support to ensure questions and feedback are
addressed
Others:
¦ Accepts other responsibilities as maybe assigned by superior according to the
need of the Company.
¦ Creates and preserves the most favorable Company image by conducting all
functions in the most ethical and fair manner.
¦ Administers all assigned functions consistent with and in support to the goal of
the company.
REQUIREMENTS
Formal Qualifications ? Bachelor's degree or 3 years equivalent experience
within the career development field required
? Strong communication skills, both verbal and written
? Team worker, responsible, delivery-oriented
? Strong presentation skills
? Training certifications an advantage
Job Specifics ? Adept with a variety of multimedia training platforms
and methods.
? Ability to evaluate and research training options and
alternatives.
? Ability to design and implement effective training and
development.
? Extremely proficient with Google Documents, Microsoft
Office Suite and related program software.
? Be a self-starter who is comfortable with some ambiguity
? Seek feedback and iterate designs efficiently so the
experiences remain up to date and relevant
? Have experience designing and/or delivering
experiences, classes, or programs for customers
? Have a passion for quality and generating enduring
impact