Description of the position: Learning and Development Specialist
Department: Human Resources
Superior: Learning and OD Manager
Interactions: : Cebu SMT, Learning and Development, POD, SG&A, Team Leads,
Operations, Quality Assurance, and SMEs
GOALS OF THE POSITION:
Understand the development needs for our employees, create new and engaging
resources to create consistent development opportunities across the Ionos community.
Deliver training programs in an effective, efficient, and innovative manner.
MAIN RESPONSIBILITIES:
? Assesses training and development needs through surveys, interviews,
focus groups, and communication with managers, instructors, and
customer representatives.
? Creates, organizes, plans, and presents various forms of onboarding,
orientation, and skills training for employees and customers.
? Develops unique training programs to fulfill workers specific needs to
maintain or improve job skills.
? Creates, updates and/or acquires training procedure manuals, guides, and
course materials.
? Presents training and development programs using various forms and
formats including group discussion, lecture, simulations, and videos.
? Maintains records of training and development activities, attendance,
results of tests and assessments, and retraining requirements.
? Assesses training materials prepared by instructors.
? Evaluates program effectiveness through assessments, surveys, and
feedback.
? Maintains knowledge of the latest trends in training and development.
? Prepares and implements training budget; maintains records and reports
of expenses.
? Performs other related duties as required.
? Provide administrative support for career development initiatives, programs and
events
? Work extensively with tools available to ensure correct reporting and metrics are
captured
? Provide partnership and support to ensure questions and feedback are
addressed
Others:
¦ Accepts other responsibilities as maybe assigned by superior according to the
need of the Company.
¦ Creates and preserves the most favorable Company image by conducting all
functions in the most ethical and fair manner.
¦ Administers all assigned functions consistent with and in support to the goal of
the company.
REQUIREMENTS
Job Specific Requirements
Formal Qualifications ? Bachelor's degree or 3 years equivalent experience
within the career development field required
? Strong communication skills, both verbal and written
? Team worker, responsible, delivery-oriented
? Strong presentation skills
? Training certifications an advantage
Job Specifics ? Adept with a variety of multimedia training platforms
and methods.
? Ability to evaluate and research training options and
alternatives.
? Ability to design and implement effective training and
development.
? Extremely proficient with Google Documents, Microsoft
Office Suite and related program software.
? Be a self-starter who is comfortable with some ambiguity
? Seek feedback and iterate designs efficiently so the
experiences remain up to date and relevant
? Have experience designing and/or delivering
experiences, classes, or programs for customers
? Have a passion for quality and generating enduring
impact
