Why This Role Matters
As the Leadership Training Coordinator, you will be at the heart of our efforts to develop the leaders of tomorrow. This role is essential in ensuring that our current and future leaders are equipped with the skills and competencies they need to support SSG's goals. From designing impactful training programs to fostering strong partnerships with department leaders, your work will leave a lasting impact on our organization.
What You'll Do Collaborate with leaders, HR, and SMEs to identify the skills and competencies critical to organizational success.Develop and implement workshops, online courses, and other training initiatives using adult learning principles and sound instructional design.Lead engaging instructor-led workshops while coordinating schedules, resources, and logistics.Continuously assess and adapt programs to ensure they meet participants' needs and align with corporate strategy.Manage LMS requests, course updates, reporting, and materials for SSG's Leadership Academy.Serve as a backup for the Content Design Team, assisting with LMS tasks and content creation as needed.
What You Bring to the Table Experience: Background in call center training or similar environments.Communication Skills: Strong verbal, written, and presentation abilities.Technical Proficiency: Familiarity with tools like Microsoft Office, Canva, Absorb Create, and Rise.Organizational Excellence: A knack for prioritizing tasks and meeting deadlines in a dynamic setting.Creative Flair: Expertise in developing course curricula, interactive exercises, and quizzes that captivate learners.
Why Join SSG?
At SSG, growth is more than a buzzword—it's our commitment to every team member. In this role, you'll enjoy the opportunity to make a tangible impact, grow your own skills, and collaborate with a supportive and innovative team.
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.