Job Description Key Responsibilities: Enhances service levels and ensures the team meets quality, volume, and timeliness objectives (SLAs/KPIs). Drives operational excellence through adherence to business needs, budgets, and best practices. Leads initiatives such as UAT approvals, efficiency projects, and the closure of GRC/Internal Audit Action Plans, significantly impacting customer, operational, and project outcomes. Oversee daily R2R operations, ensuring alignment with organizational goals and timely delivery. Adapt strategies to address operational and resource challenges, and ensure the accuracy of R2R Taxonomy, process models, and SOPs. Lead and guide teams in resolving complex challenges, maintaining high standards of accuracy and compliance. Collaborate with senior management to drive performance improvements and ensure adherence to corporate policies. Manage and prioritize multiple delivery teams, mentor employees, and lead high-risk projects. Conduct Monthly/Quarterly Business Reviews (MBRs/QBRs), providing strategic insights and driving cross-functional collaboration. Knowledge & Expertise: Expertise in fostering a shared service mindset, optimizing operations through centralized processes, and collaborative efficiency Deep understanding of R2R procedures and practices, with a basic knowledge of O2C and P2P processes. Expertise in managing operations across multiple markets, with the ability to improve efficiency through collaboration with Finance, Commercial, and Product/Tech teams. Familiarity with business directives and billing strategies to enhance operational efficiency and drive business outcomes. Skills: Formal supervisory experience, managing priorities and deadlines for multi-cultural teams. Mentoring and supporting employees to advance their careers. Leading projects with significant risk and resource needs, and overseeing complex business reviews. Use judgment to resolve short-term issues and coach others on problem-solving techniques. Address complex problems with informed decision-making, acting as a point of escalation for significant issues. Employ tact and diplomacy in addressing sensitive issues and exchanging information. Communicate complex concepts clearly, anticipate objections, and influence others effectively. Manage conflicts and foster collaboration to achieve shared objectives. Qualifications Minimum 7 to 8 years of experience in finance/accounting preferably from audit firm/inhouse role. Bachelor's degree in Accounting, Finance or other relevant field. Practical knowledge of IFRS, ACCA/CPA/ACA qualifications are preferred. Experience in managing teams of 6 or above. Highly proficient in advanced Excel ( Pivot Tables, vLookups etc.) & SAP system. Proficient in business English Excellent written and verbal communication skills with strong analytical abilities. Background in fast-paced, entrepreneurial, startup/technology environments is a plus. Ability to work well under pressure, detail-oriented and employs a proactive approach to problem-solving. Positive working attitude, demonstrate good interpersonal skills and ability to work collaboratively in a team.