Responsibilities:Manage leads and the CRM.Report issues with CRM by calling the hotline.Answer CRM-related questions from agents and provide training if needed.Service inbound leads from sign calls and online sources and determine where they are in the buying/selling process.Immediate response and scrubbing of the leads. (adding labels, activating drip campaigns, sending welcome text or emails, assigning lead to agents)Build a follow-up process for the agents.Nurturing all leads through steady communication (email and text) until the leads are ready to talk or meet with an agent.Re-assigning leads to an agent once the appointment is set.Daily monitoring of agent activity.Keep track of completed tasks and goals to measure lead conversion ratio and meet performance benchmarks.Generate reports regarding Agent's productivity and accountability.Build trackers and dashboards through Google Sheets.Track referrals and prepare referral forms.Create a Lead Database for backup in case something happens with the CRM.Database and Pipeline Tool Management.Upload leads to dialer and schedule showings for agents.Cascade updates regarding incoming CRM training or webinars and team announcements.General Requirements:Good command of the English languageMust be 18 years of age and aboveA headset with a noise-canceling feature and a high-definition webcamDevice Specification:Intel core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly requiredWindows or Mac is acceptableAt least 8GB of RAM with 60 GB of free hard disk space availableNetwork Requirements:10 Mbps DSL/Fiber Internet connection (USB sticks, signal-based & wireless connections are not allowed)Benefits:100% Work-from-HomeNo work experience requiredTraining providedCareer GrowthJob Security and StabilityProfit Share (Retirement Plan)Opportunity to an all-expense paid trip to the USAIn-house medical assistance (HMO) and paid time off (PTO) providedGet paid on timeUndergraduates and students are accepted