Lead Application Support

a. Education
? Bachelor's or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience.

b. Experience
? Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management
? Experience in business domain processes is preferred but not required

c. Skills
? Strong Analytical and Problem solving skills
? Fast learner in terms of understanding and analysing business processes
? Strong familiarity and working knowledge on Incident, Problem, and Change Management
? Highly Proficient in specific technology platforms and tools required by the business
? Experienced with any ticketing system
? Customer oriented and Good communication
? Language : Fluent in English (Written and Oral)