L&D Innovation and Technology Sr. Manager Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Senior Manager, Learning and Development Innovation & Technology working remotely in the Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll Do In this role, you will be working with learning experience designers, learning delivery teams, Sales, Product, and IT leadership, as well as 15+ learning technology vendors. You will help to drive TTEC's new learning strategy by researching, analyzing, piloting, deploying, and measuring the success of learning solutions that use effective, efficient, data-driven, and scalable learning technologies grounded in learning sciences.
You will report to the Head of Learning Innovation and Technology and contribute to the success of the customer experience and the team's overall success.
During a Typical Day, You'll Oversee a team of Learning Innovation and Technology Specialists who research, test, pilot, and deploy learning solutions that use effective, efficient, learner-centric, data-driven, and scalable learning technologies (many with AI functionalities). Oversee the analysis, selection, testing, and use of learning solutions that meet the clients' business needs and performance gaps, identified by the Operations, Sales, Learning Solutions, and Learning Delivery teams. Collaborate with and influence project managers and IT leaders to ensure learning technologies and integrations are used optimally. Collaborate with and influence TTEC's Sourcing, Information Security, and Responsible AI Council on the legal considerations and security features of learning technologies. Oversee vendor management for 15+ learning and performance technologies. Oversee the R&D, analysis, and evaluation of current functionalities in learning design, learning delivery, and coaching and performance technologies and provide improvement recommendations. Partner with and influence learning technology vendors on the product roadmaps, driving innovation, effectiveness, efficiencies, effortlessness, security, and scalability. Facilitate demos, presentations, and educational sessions on learning technologies for internal teams and external clients. Develop departmental plans aligned with the L&D Strategy, track and report on progress. Manage a learning, innovation, and technology budget to ensure financial and operational goals. Research emerging trends in learning, science, and technology. Provide thought leadership on evidence-based learning and performance technology internally and externally. What You Bring to the Role Bachelor's degree in IT/computer science/educational technology/virtual learning or similar field (an advanced degree is desired). Advanced knowledge of and practical application of (UX/LX) design principles. Knowledge of current and emerging technologies in L&D. Knowledge of typical research methodologies and approaches in a business environment. 10 years of progressive experience in learning design and delivery processes and technologies. Providing expertise and thought leadership in learning technology/edtech. Proficiency in MS Office (especially Excel, Teams, and PowerPoint). Excellent track record of leading and developing multidisciplinary, multiethnic, geographically-dispersed remote teams. Excellent communication skills (both verbal and written), particularly presentation skills. Excellent analytical and problem-solving skills. Excellent organization and prioritization skills. Strong collaboration and networking skills in a highly matrixed environment. A high level of innovation and creativity. A self-starter, proactive, and goal-oriented, requiring little guidance and direction. What You Can Expect Supportive of your career and professional development. An inclusive culture and community-minded organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values. Ask us about our paid time off (PTO) and wellness and healthcare benefits. A great compensation package and performance bonus opportunities. About TTEC Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Primary Location PH-Central Luzon-Pampanga
Other Locations PH-Calabarzon-Cainta, PH-Western Visayas-Iloilo, PH-Central Luzon-Pampanga, PH-National Capital-Quezon City, Metro Manila, PH-Central Visayas-Dumaguete, PH-Calabarzon-Lipa, PH-Western Visayas-Bacolod, PH-National Capital-Pasay City, Metro Manila, PH-Calabarzon-Santa Rosa, PH-National Capital-Mandaluyong, Metro Manila, PH-Central Visayas-Cebu City
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