L3 Application Support - Cleo

Job Description: Experts on the ApplicationsDeep analysis as expert Level 3Resolution process and communication to end user through mail, phone call and Ticket updateDomain crisis management and ad hoc communication for high business impactsContinuous improvement : prevention of incident new occurrence through suggestion of code
corrections to the solution developers, Problem proposition and follow-up.
Code and developDesign of procedures for Ticket resolution at levels L1 and L2Training of L1 & L2 teamsDocumentation maintenanceManage changes on Production Job Qualification: ? Skills :
Customer oriented Good communication (written, oral)
Expert knowledge in computer science, applications, operating systems, software, file standards,
data transmission procedures and links inter-application.
Update his/her knowledge regularly.
? Technical skills :
Windows / UNIX (Mandatory) / Linux / Script languages / SQL (Mandatory)
Managed multiple high priority initiatives in a fast paced, highly technical environment
Experienced with any ticketing system
Other : Oracle 11g (Mandatory) / Linux Redhat 5.3 (Optional) / Windows 2008 R2 (basic) / ASP
(mandatory only for one people on the team) / Javascript/ GENIO RT (Mandatory) /SQL
developer (mandatory)
? ITIL certified : Request / Incident / Problem / Knowledge management / Change
JOB DESCRIPTION
? Language : English fluent / French notions