L2 Team Leader For Azure Devops And Itil

Job Description
Lead and manage a team of L2 engineers, providing technical direction, mentorship, and performance management.

Act as the escalation point for incidents related to e-commerce platforms and core applications.

Coordinate with cross-functional teams, including developers and operations, to troubleshoot and resolve complex application issues.

Ensure that the team follows ITIL processes for incident, problem, and change management.

Drive continuous improvements in application performance, system stability, and service delivery.

Manage team resources, including scheduling and workload distribution, to ensure SLA and KPI targets are met.

Develop and maintain documentation, including troubleshooting guides and knowledge base articles.

Lead root cause analysis efforts for major incidents, identifying and implementing preventive measures.

Oversee the management and optimization of cloud-based applications, with a focus on Microsoft Azure.

Conduct regular performance monitoring and health checks on systems to ensure high availabilit