L2 Application Support

Education
? Bachelor's or College degree in Information Technology, Computer Engineering, and/or related fields.
Other courses are welcome as long as he or she has extensive related experience.
b.
Experience
? Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management
? Experience in business domain processes is preferred but not required
c. Skills
? Strong Analytical and Problem solving skills
? Fast learner in terms of understanding and analysing business processes
? Strong familiarity and working knowledge on Incident, Problem, and Change Management
? Highly Proficient in specific technology platforms and tools required by the business
? Experienced with any ticketing system
? Customer oriented and Good communication
? Language : Fluent in English (Written and Oral)
d. Desirable Traits
? Professional, Honest and with Integrity
? Resourceful and self-motivated
? Team oriented person
? Persevering and patient
? Strong attention to detail
? Sense of urgency and commitment
? Passionate and Fast learner
? Logical Person
? Knows how to work smart
? Can work well under pressure and minimal supervision
? Caring Person and desire to mentor other colleagues
e. Work hours and working conditions
? To provide and deliver solutions within the defined timeline across regions, may need to go on different shifts or extended working hours.
? Some days may be heavy while others may be light.
Extended working hours may be required if the need arises
? May require travel to other sites