L2 Application Support

Education
? Bachelor's or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience.
b. Experience
Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change ManagementExperience in business domain processes is preferred but not required
c. Skills
Strong Analytical and Problem solving skillsFast learner in terms of understanding and analysing business processesStrong familiarity and working knowledge on Incident, Problem, and Change ManagementHighly Proficient in specific technology platforms and tools required by the businessExperienced with any ticketing systemCustomer oriented and Good communicationLanguage : Fluent in English (Written and Oral)
d. Desirable Traits
Professional, Honest and with IntegrityResourceful and self-motivatedTeam oriented personPersevering and patientStrong attention to detailSense of urgency and commitmentPassionate and Fast learnerLogical PersonKnows how to work smartCan work well under pressure and minimal supervisionCaring Person and desire to mentor other colleagues
e. Work hours and working conditions
To provide and deliver solutions within the defined timeline across regions, may need to go on different shifts or extended working hours.Some days may be heavy while others may be light. Extended working hours may be required if the need arisesMay require travel to other sites