L1 Support

• Bachelor's degree in computer science, Information Technology, or related field
• Has at least 2 years of experience in L1 Support
• Ability to write efficient and optimized SQL queries
• Knowledgeable in Azure Synapse/Asure Data Factory
• Previous experience in technical support role is a plus.
• Knowledge and experience with IT service management tools and ticketing systems (e.g., ServiceNow, Jira, Azure DevOps) is a plus.
• Attention to detail, organized, and can work well with a team
• Strong problem-solving skills and the ability to troubleshoot technical issues
• Customer-focused attitude
• Excellent communication skills
• Amenable to work onsite in Makati