**L1 - IT Desktop Support**
**Scope of Work**:
- The IT Desktop Support staff reports to the IT Workforce Manager.
- Manages and provides hardware and software maintenance.
- Provides technical services in an effective and efficient manner to ensure maximum access to and implementation of technology services and resources of BPOSEATS.
**Tasks and Responsibilities**:
Hardware:
- Maintain BPOSEATS computer systems, equipment and peripherals, as requested.
- Assist internal and external clients of BPOSEATS.
- Assist with, provide technical support, troubleshooting resolution and updating/upgrading of computer hardware, server, security and surveillance systems.
- Assist other IT personnel in the site offices when required.
Software:
- Provide troubleshooting resolution and updating/upgrading of software.
- Set up PC system user accounts, when requested by internal and external clients.
Network Management:
- Check the ISP and network system on a daily basis and provide initial troubleshooting when the need arises.
- Carry out routine network maintenance tasks
Administration:
- Liaise with suppliers for the supply of IT equipment, tools and repair of equipment / devices under warranty contract.
- Monitor inventory of IT items, PC systems, equipment and peripherals.
- Other tasks or projects assigned by the BPOSEATS Management.
**Qualifications**:
- Bachelor's Degree in Computer Engineering, Information Technology,
Computer Science and related courses.
- Two (2) years' experience as IT Desktop Specialist
- Must have a working understanding of networks, software and hardware.
- Must be able to work with different levels of the organization and must understand structure.
- Knowledgeable in Operating System configuration
Salary Range: Php 16,000.00 - Php 18,000.00
**Salary**: Php16,000.00 - Php18,000.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
COVID-19 considerations:
All customers are required to wear facemasks.
Ability to commute/relocate:
- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)