**L1 - IT Desktop Support****Scope of Work**:- The IT Desktop Support staff reports to the IT Workforce Manager.- Manages and provides hardware and software maintenance.- Provides technical services in an effective and efficient manner to ensure maximum access to and implementation of technology services and resources of BPOSEATS.**Tasks and Responsibilities**:Hardware:- Maintain BPOSEATS computer systems, equipment and peripherals, as requested.- Assist internal and external clients of BPOSEATS.- Assist with, provide technical support, troubleshooting resolution and updating/upgrading of computer hardware, server, security and surveillance systems.- Assist other IT personnel in the site offices when required.Software:- Provide troubleshooting resolution and updating/upgrading of software.- Set up PC system user accounts, when requested by internal and external clients.Network Management:- Check the ISP and network system on a daily basis and provide initial troubleshooting when the need arises.- Carry out routine network maintenance tasksAdministration:- Liaise with suppliers for the supply of IT equipment, tools and repair of equipment / devices under warranty contract.- Monitor inventory of IT items, PC systems, equipment and peripherals.- Other tasks or projects assigned by the BPOSEATS Management.**Qualifications**:- Bachelor's Degree in Computer Engineering, Information Technology,Computer Science and related courses.- Two (2) years' experience as IT Desktop Specialist- Must have a working understanding of networks, software and hardware.- Must be able to work with different levels of the organization and must understand structure.- Knowledgeable in Operating System configurationSalary Range: Php 16,000.00 - Php 18,000.00**Salary**: Php16,000.00 - Php18,000.00 per month**Benefits**:- Paid trainingSchedule:- 8 hour shiftCOVID-19 considerations:All customers are required to wear facemasks.Ability to commute/relocate:- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)