Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Who we are We are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.
What you'll do Manage daily customer due diligence requests and requirementsProvide quality checking and verification of customer information in line with company policies and proceduresEvaluate risk level of customers upon onboardingIdentify bottlenecks that affect the performance of the KYC team and the KYC customer experiencePlan and implement strategies to provide excellent customer experience while maintaining risk controlsCoordinate with other teams to cascade customer issues and ensure these are properly and effectively resolved in a timely mannerStay updated on KYC/CDD best practices, analyze market trends and customer behavior, and understand how to apply them to CoinsPerform KYB procedures and review partnership and business process documentation to ensure compliance with company standards and regulatory requirementsPerform other related duties and tasks as may be required from time to timeWhat we expect from you Passionate about building lasting customer relationships and prioritizes taking care of customersGraduate of Business Management, Finance or equivalentStrong verbal and written communication skills in both English and FilipinoStrong analytical skills and advanced knowledge in Google Suite programsHighly-flexible, able to wear multiple hats, and thrives in a fast-paced work environmentThinks fast under pressure and solves problems on the go without being overwhelmedTrustworthy and able to protect confidential information with discretionMeticulous, detail-oriented, and able to work quickly without supervisionDiscreet and upholds customer privacy and confidential informationHas a track record for getting things done - drive, ownership, and execution is at the core of our cultureAmenable to shifting schedule (morning, midday and graveyard shift)Join the Coins Team Now! Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
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