Korean Customer Service Associate

Legal Entity: Bosch Service Solutions Inc. Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid; we grow together, we enjoy our work, and we inspire each other. Join and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services
By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That's why we decided to change our name to Bosch Service Solutions as of September 1, 2014.
We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions.
Job Description Provides assistance to customers during Emergency and Informational Calls. Coordinates and corresponds with Public Safety Answer Points and arrange of the required help during emergency cases. Provides the customers with information required during Informational services calls. Exhibits Premium services to all automobile customers. Records all important information regarding the calls in the systems Reports all technical difficulties experienced during the call. Qualifications Personality: team player, strong customer service attitude, pro-active, positive "can do" attitude, and stress resistance in emergency situations Knowledge and experience: Minimum of 6 monthsexperience in customer service. Line of Business: Mobility Services Working practice: strong attention to details, quality-conscious and results-driven Languages: Fluent communication skills (oral and written) in Korean andBusiness English Education: Bachelor's degree in any field Schedule: Willingness to work in rotationschedule,holidays and working on-site Additional Information Kindly fill out our Application Form and attach your resume in your application. Only shortlisted candidates will be contacted.
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