Key Account Manager | Legal And Healthcare Account

Highlights Competitive compensation and benefits packages Continuous professional development and learning opportunities Regular engagement activities and events ACCOUNT MANAGER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW We are looking for an Account Manager to be part of our team.

The role will guide employees to correct or meet performance standards and/or behavior by identifying the root cause of the problem. Identify causes and find solutions, not to punish the employee.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES? Performance management Ensure that staff meets client standards, KPIs, metrics, etc. Monitor and track daily attendance. Meet coaching session quotas per month. Employee Satisfaction and Management First line of support for the staff. Assist the staff in coordinating with other departments. Roll out company updates to clients and staff. Create requests to issue bonuses, incentives, and commissions as approved by the client. Regularly coordinate with the client regarding the status of the offshore team. Implement policies, deadlines, and standards set by the client and the company. Create, maintain, and administer schedules for outsourced staff, in coordination with the client. Help ensure that employees receive information on updates, policies, and company events. Client Satisfaction and Engagement Spearhead meetings with clients to determine their plans for their offshore staff. Coordinate with the client for team expansion and sourcing needs. Requirements At least a college degree. Must have relevant 3 years BPO experience as a team leader. Preferably with QA experience. Willing to work on-site in Rockwell Business Center, Ortigas. Willing to work on a graveyard shift schedule.
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