Key Account Manager

Education Requirements
• Bachelor's degree in Business Administration, Finance, or a related field.

Experience / Skills Requirements:
• Proven experience as a Key Account Manager or in a similar role, preferably within the payment, remittance, or forex industries.
• Strong understanding of the online payment landscape, remittance services, and forex market in the Philippines.
• Can speak and write both in Chinese & English
• Excellent communication, negotiation, and relationship management skills.
• Results-oriented with a strong ability to develop and implement strategic plans.
• Proficient in CRM tools and account management software.

Job Duties & Responsibilities This includes but not limited to:
1) Client Relationship Management:
• Build and maintain strong, long-lasting relationships with key clients in the online payment, remittance, and forex sectors.
• Understand client needs and challenges to provide tailored solutions and maximize customer satisfaction.
2) Business Development:
• Identify and develop new business opportunities within the existing client portfolio to drive revenue growth.
• Develop and implement strategic plans to achieve sales targets and expand our market presence.
3) Network Building and Community Engagement:
• Connect with key stakeholders in the chamber of commerce and other relevant organizations to foster partnerships and enhance business opportunities.
• Attend industry events, seminars, and networking opportunities to build a strong presence in the community and promote the company's services.
4) Contract Negotiation and Compliance:
• Negotiate contracts and service agreements with clients, ensuring alignment with company policies and regulatory requirements.
• Ensure the proper application of pricing strategies and terms of service in accordance with company standards.
5) Market Analysis and Strategy:
• Conduct market research to stay informed about industry trends, competitor activities, and regulatory changes.
• Provide insights and recommendations to improve service offerings and customer experience.