Junior Technical Support

Salary is up to 25,000 grossLocation: UP Technohub, Quezon City (Hybrid, 3 days onsite)Schedule: 4 pm - 1 amQualifications:— Obtained a Bachelor's Degree— At least 6 months to 1 year of relevant working experience— Proven ability to resolve a wide range of client issues, including billing, account, and technical concerns.— Expertise in troubleshooting and diagnosing client IT environments to identify solutions that minimize business impact and enhance client satisfaction.— Strong analytical skills with the ability to lead problem resolution processes.— Experience deploying solutions or workarounds for complex issues affecting business operations.— Familiarity with debugging and problem recreation in diverse client IT environments.— Experience working directly with clients to communicate technical diagnoses and solutions effectively.— Experience in creating and utilizing knowledge assets to promote client self-sufficiency and improve internal team efficiency through digital solutions.— Demonstrated ability to coordinate and collaborate with development, services, and support teams to drive issue resolution and improve client outcomes.— Excellent communication skills, capable of directly interfacing with clients to diagnose and resolve technical or business issues.— Ability to enhance the client experience through effective problem-solving and relationship management