Job Description
This is a remote position.
**About the Client**:
Intalock is Australia's leading provider of cyber security managed services.
They pride themselves on being uniquely different, they not only deliver world class cyber security managed services, they have a wealth of experience in understanding data, the lifeblood of any organization.
As a Cyber Security industry, they think that good security is building higher walls around the companies taking a lot of time, money and resources which isn't effective or sustainable.
At Intalock they take a different approach, they want to understand your data, it's sensitivity, how you use, store and share it, actually they want to understand everything about it.
By doing this, they help their clients by building and managing innovative solutions to reduce their risk by taking a strategic data centric approach to cyber security.
**Job Summary**:
**Responsibilities**:
Deliver security-based operational support for Managed Service clients, in line with documented process and timeframe
Receive and monitor events
Review the collected data and then confirm or reject if the event is actionable
Classify and prioritize incidents based on established criteria
Handles communication to a mix of technical and non-technical client audience
Perform routine checks to security appliance
Raising support tickets and taking ownership through to completion
Participate in open communication between team members
Additional tasks will be given as the individual grows their skill
**Requirements**:
**Technical Knowledge**:
Degree in computer science or equivalent
Familiar with Network protocols (DNS, SMTP, HTTP)
At least 0-5 years of IT experience
Knowledge in using a SIEM is a plus
**Skills and Attitudes**:
Willing to work in 24 x 7 environment, including day and night shifts.
Commitment to continual improvement, education, personal development and a willingness to learn
S trong troubleshooting skills and ability to manage issues through to resolution
Maintains strong attention to detail in high-pressure situations
Ability to explain in written and spoken English
Strong ambition and ability to develop and expand cyber security services and product support
**Benefits**:
**WHAT WE OFFER**:
? Above-Industry Compensation Package
? Premium Healthcare Coverage and Life Insurance
? Fun Monthly Employee Engagement Activities
? Opportunities for Learning, Personality Development, and Career Advancement
? Permanent Work From Home Job Opportunity
**Job Description**:
This is a remote position.
**About the Client**:
Intalock is Australia's leading provider of cyber security managed services.
They pride themselves on being uniquely different, they not only deliver world class cyber security managed