Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide! Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Junior Order Management Officer
Location: Hybrid - Makati Site About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
The Order Management Officer is responsible for handling the smooth execution of order management and processing that the client provides their food services clients across Australia (airline caterers, restaurants, hotels and pubs, aged care, schools, and mining sites). The qualified candidate must have excellent verbal and written communication skills and must have the ability to multi-task while ensuring superior customer experience.
The Order Management Officer will interact directly with the client's in-house team.
The client offers innovative processes and solutions to food services in Australia, by delivering quality products in the most efficient way possible.
Bachelor's/College Degree in Accountancy, Business Administration, Management or Information Technology is a plus, but not requiredStrong analytical and computer (especially Excel) skillsA hospitality background is a plusStrong oral and written communication, including EnglishFamiliarity with inventory process and policy is an advantageDetail-oriented, always able to provide accurate and high-level quality work Actively seeks to understand and deliver client needs, expectations and level of satisfactionAble to maintain good relationships with clients and other stakeholdersPro-actively seeks solutions for clientsExperience with handling both B2B and B2C channels is a plus Responsible for managing all aspects of customer's ordersEnter the data and purchase orders with accuracy and precision into our system, making sure no downtime and no follow-ups will be needed from our clientsTake care of ensuring the timely and accurate execution of orders with no impact and/or issues to both internal and external clientsBe available and able to answer questions on data and reportsBe able to coordinate, liaise and follow up as necessary with our internal product resources Be professional/courteous/polite in all communicationsRaise emerging issues, concerns, or areas of opportunity that affect clients' experience and/or the effectiveness and efficiency of processesMaintain a high level of quality and efficiency on all tasks managed by observing best practices and utilizing available toolsEnsure attendance, participation and cooperation during knowledge transfer sessions and other meetingsCollaborate with the team and contribute to the overall success of the program by sharing best practices and playing an active role in meetings, workshops etc.Help in creating Work Level Instructions (WLIs) for the tasks being handledRepresent the hammerjack and Morco Fresh brands in a professional manner Tasks deemed necessary to ensure excellent customer experience as determined by management What's in It for You: Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.Dynamic Open Spaces: Conducive for productivity and creativity.State-of-the-Art Security: Ensuring your safety and peace of mind.Game Rooms: Take a break and unwind with our recreational facilities.Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.Global Impact: Be part of something bigger and make a difference on a global scale. Ready to Make a Difference? If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.