Junior It Support Engineer (Vertis North - 6 Mos Exp)

Job Description:- Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.- Over-all responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic and repair.- Must be able to coordinate to Senior Technical Support Engineer and Team Leader any critical technical issues.- Set up new user's accounts and profiles.- Walkthrough staff or clients through series of actions to resolve issues.- Take ownership of assigned incident tickets and resolve within the agreed service level and targets.- Proactively update end users with regards to their request.- Ability to perform root cause analysis and technical reports for issues involving desktop environment.- Assent Management.- Analyze and respond to issues and develop resolutions in a timely manner.- Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.- Take full responsibility and the required action for the assigned tasks. - Meet and adhere to attendance requirements based on Service Level Agreement- Meet and exceeds KPI targets set by the client.- Delivers quality, productivity, and compliance KPI/ SLA reports on daily, weekly, and monthly reports. - Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.