Junior Engineer

Qualifications:
? Bachelor's Degree in Electronics, Electrical, or other related fields
? Preferably with IT related background
? Can work overtime and night shifts
? High-level of attention to detail
? High-level customer care approach
? High-level technical and analytical skills
? Decisive and high level of confidence
? Innovative, flexible, and adaptable to new technologies
? Proficient and able to use various software user interface (UI) variety
? Result-driven individual
? Good communication skills both oral and written
? Allowed to travel on short notice
Key responsibilities:
? Assist customer's concerns and queries
? Repair and document any equipment from the client, both under warranty and
chargeable.
? Monitor status of engineering during projects.
? Coordinate with customers in order to fulfill customer needs and satisfaction.
? Create accurate reports and possible recommendations to customers.
? Create turnover documents for sales and customers.
? Create and save backup files for the alignment of equipment.
? Handle remote support to clients
? Ensure all received cases are properly recorded and reported.
? Proper handover of cases to the co-tech support engineer
? Monitor and report any defects in individual tools, special tools, project
equipment, software, etc.
? Report to the engineering assistant manager or manager for issues encountered
in rendering the job.