We're obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
\n What does a day in the life as a Junior API Specialist look like? Provide quick, concise, and empathetic support to client and engineers through multiple channels: tickets, email, chat, and outbound calls on a variety of subjects ranging from technical troubleshooting to API support.This resource should have knowledge in language such as PythonEscalate technical platform issues to Engineering, and program issues to the Technical Customer Success L3 and to TL/Manager on duty.Suggest and/or relay suggested platform improvements or documentation adjustments to the Product team.Identify improvements to workflows to gain efficiency through documentation, improved processes, and automation.Maintain and manage internal and customer/researcher documentation. Provide answers and break/fix support to technical questions or issuesProvide technical assistance to customers having challenges in building their process.Handle customer cases in a timely manner based on set service level agreements.Connect with customers via call/screen share meeting to understand and troubleshoot customers' technical concerns.Explain and educate customers on the process and technical steps taken to ensure customers learn how to maintain their solutions and processes.Provide basic resources to customers looking to expand their product knowledge.Flexible and able to work individually or as a group on a special project(s) that aims to provide excellent customer service and experience.May perform additional responsibilities analogous to this role, skill, and capability to provide further supportInclude performing technical investigations, working closely with customers to identify and resolve technical problems, and providing detailed technical advice and guidance to other lower-level technical support analysts. What are the required qualifications for a Junior API Specialist? At least 6 months of software application Support experienceAt least 6 months of API experience At least 6 months of Python Coding (troubleshoot not a developer)Ticketing Tool: JiraUnderstand the issues to communicate with the engineersClient provides templates, workflow, trainingsGood Communication SkillsOpen AI support is a plusCan Start ASAP
\nNinja Perks and Benefits *Full time employees ? Competitive compensation ? Adherence to government-mandated benefits ? Retirement Savings Program with Company Matching ? Life Insurance ? HMO on day 1 ? Paid time off, birthday leave ? Bonus and incentive plans ? Opportunities for skills training and personal and professional development ? Employee Referral Program ? Beautiful office space (for onsite employees) ? Free lunch provided daily (for onsite employees) Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
