Japanese Bilingual

•Update and maintain various systems/tools per standard process documentation which may include:

• Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially)

• Audit own data entry for accuracy and make required corrections

• Conduct data verification

• Respond to various requests for information, as needed. Escalate to supervisor as appropriate.

• File, archive and retrieve documents (paper-based and electronic) using filing standards

• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar, and punctuation.

• Respond to information requests by searching, summarizing research results, and compiling in requested format

• May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies

• Follow established policies, procedures, and methods

• May serve as technical and functional resource or super users to other team members

• Participate in process improvement initiatives or special projects as assigned

• Meet established goals and objectives

• Become a subject matter expert for complex processes

• Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis.