Japanese Bilingual Delivery Team Lead (Earn Up To Php 200,000 + Work Onsite)

BENEFITS : HMO
Government Mandated Benefits
Paid Leaves JOB DETAILS : Company Profile: The company is one of the world's largest providers of BPO services to business and government agencies to modernise communication processes with their clients.

Position: Japanese Delivery Team Lead
Industry: BPO Company
Location: Pasay City
Salary: Php 160,000 - 200,000
Schedule:Shifting
Work Set-up: Onsite

Requirements:
• JLPT N1 - N2 Passer/Level
• Bachelor's Degree of any course
• At least 2 years experience of team management experience handling Non-English language support (E.g., Japanese) in a Customer Service environment.
• Applicants must be willing to work in Pasay City.

Responsibilities:
• Leads day-to-day functions and activities across departments, including people management and operational subjects.
• Assists in business unit performance driving SLAs and adherence to business unit metrics.
• Helps manage employee teams through coaching and development
• Day-to-day operations client contact to resolve systems issues.
• Provides feedback to clients on quality and workload issues.
• Generates reports on performance measurement and KPIs to facilitate business decisions.



Recruitment Process:
• Online interview
• Online exam (Internal Language Assessment and Berlitz)
• Operations & Client interview
• Job Offer