It User Account Coordinator / It Helpdesk

User Account Coortdinator Duties and Responsibilities.
- Address & properly respond to user inquiries / requests via the different channel available
- Perform first contact resolution for specific request or incident if applicable
- Log & monitor status of IT Infrastructure related Requests and Incident in the ticket system via Ticketing System
- Initial assessment of service requests and incidents including update of details of the requests in the ticket system
- Ensure completeness of information (i.e. description of issues, screenshots, etc) when issues are logged in order to facilitate investigation and resolution of concerns.
- Prepare accurate and timely report (scheduled and ad hoc requests)
- Wide Understanding/knowledge to the organization to provide assistance to the end users.

Qualifications:
- A graduate of IT or any related field
- At least 6 months experience as an IT Servicedesk or Technical Support Representative is required
- Good in verbal and written communication skills
- Experience in ticketing system/s (i.e SNOW, SDP)
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Knowledge and experience in report creation
- Average skills in MS Excel
- Keen knowledge of details
- Able to render OT if needed
- Positive working attitude
- Customer service skills