It Technical Support

Provide first-level technical support to end-users via phone, email, and in-person interactions.
Diagnose and resolve technical hardware and software issues.
Install, configure, and maintain operating systems, software, and hardware components.
Manage and troubleshoot network connectivity issues.
Maintain accurate records of issues and resolutions using ticketing systems.
Collaborate with other IT team members to address and resolve complex technical problems.
Assist with the setup and support of company devices, including laptops, desktops, printers, and mobile devices.
Conduct routine system checks and maintenance to ensure optimal performance.
Educate users on best practices for IT security and system use.
Stay up-to-date with the latest technology trends and advancements.