It Tech Support

**IT Tech Support Job Description**

**Position Title**: IT Tech Support Specialist

**Job Summary**:
Provide technical assistance and support for hardware, software, and network systems, ensuring smooth operation for end-users and minimizing downtime.

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**Key Responsibilities**:

1. **Technical Support**:
- Assist users with troubleshooting hardware, software, and connectivity issues.
- Resolve IT tickets in a timely manner through phone, email, or in-person support.

2. **System Maintenance**:
- Install, configure, and update hardware, operating systems, and applications.
- Monitor system performance and perform routine maintenance to ensure reliability.

3. **User Assistance**:
- Provide guidance on software usage and best practices.
- Help users resolve common IT issues and escalate more complex problems.

4. **Documentation**:
- Maintain detailed records of issues, resolutions, and updates.
- Create user-friendly guides and FAQs for common IT problems.

5. **Network Support**:
- Troubleshoot basic network connectivity and security issues.
- Support Wi-Fi, VPN, and remote access configurations.

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**Required Skills**:
- Strong problem-solving and troubleshooting skills.
- Knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with hardware components and network basics.
- Excellent communication and customer service abilities.

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**Qualifications**:
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
- Certifications like CompTIA A+, Network+, or Microsoft certifications are a plus.
- 1-2 years of experience in IT support or related roles.