It Tech Support

JOB OVERVIEW:
To provide technical support for server infrastructure and LAN WAN networks for external customers, assisting them through onsite support and consultancy.
To provide technical support functions for the Local Area Network (LAN) and Wide Area Networks (WAN) including the management of hubs, switches, routers, firewalls and servers.

JOB DESCRIPTION:
To provide technical support and consultancy directly onsite.
To maintain a high degree of customer service for all support queries and adhere to all IT service management principles.
To consult on infrastructure problems and provide suitable networking and System solutions.
To take ownership of user problems and be proactive when dealing with user issues.
To log all calls on the call logging system and maintain full documentation.
Maintain a log of any software or hardware problems detected.
Respond to enquiries from clients and help them resolve and hardware or software problems.
To resolve all IT issues with a professional manner and allocate more complex service issues to the relevant IT Support member. JOB

REQUIREMENTS:
Preferably bachelor's degree in IT or any equivalent course.
At least 1 year experience in IT field.
Amenable to work onsite.