It Support Specialist

Job Description Summary: Reporting to the IT Manager China, responsibilities revolve around the effective delivery of remote and on-ground IT Support L1 & L2 to internal customer/users. Daily job routine will include resolving incidents and requests captured via service desk tool and minor administrative and organisational task to assist IT Manager China.
Roles and Responsibilites Lookiang for Provide onsite support to office-based users and executives, hardware, software, network etc. Provide remote service desk support for China/Korea/Japan Combination of onboarding/offboarding users, computer deployment, desktop and application support within Microsoft AD and Mac/Linux platform Perform a wide variety of Level 1-2 support across many technologies Point of escalation to senior tier (System administration team) Occasional project team work to deploy solutions for the business Training and assist internal customer in the use of technology Writing technical documentation and IT internal process and procedures IT asset management and IT purchase support #J-18808-Ljbffr