It Support Specialist

Qualifications: Bachelors Degree in Information Technology, or equivalent experienceFamiliarity in using JIRA ticketing systemHas an experience using Zendesk and/or Five9Has an experience on proper onboarding and offboarding of machines with Azure Active DirectoryWork Experience in Microsoft 365 products Responsibilities: Respond to queries on the phone, via email, in person, or through remote accessOffer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and softwareTroubleshoot all computer hardware and software issues, network and telephony issuesManage user accounts with Active Directory. Create and maintain user mailboxes on and other user software accounts