As IT Support Specialist, you will help ensure efficient operations for the company and its employees by being the primary contact for IT-related concerns and problem resolution. Your duties include working with employees to diagnose and resolve problems with hardware, software, and servers in a timely and professional manner.
Duties and responsibilities:
Respond and resolve IT tickets in a timely manner Communicate and escalate issues if needed Perform root-cause analysis on issues, develop checklists for typical problems and recommend procedures and controls for problem prevention Proactively manage and maintain server, network, and firewall systems Provide after-hours support for Infrastructure related emergencies as well as occasional weekend maintenance if needed Maintain inventory and asset configuration documentation Coordinate the purchase, installation, configuration, and testing of hardware and equipment. Mentor / cross train team members on existing and new technologies Support and enforce information technology (IT) policies Set up and configure new systems, new applications, and upgrades Manage user account information, permissions, and rights Other duties as assigned. Must be proactive, outcome focused and self-managing. With strong problem-solving skills Strong communication and interpersonal skills At least 3 years of hands-on experience working in an end-user IT support role Proficient in troubleshooting Microsoft Office 365 suite Proficient in supporting and understanding Windows 10, 11, and MacOS Must have basic networking fundamentals Can work both remotely and onsite We're seeking a trailblazer who personifies agility through the following qualities and traits:
Proactive, adaptable and flexible Highly professional Willing to go the extra mile to achieve desired outcomes Strong collaboration and communication skills to work effectively with cross-functional teams Strong problem-solving skills Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes